If you have a query about your order, or a general question, please don't hesitate to Contact Us.  A member of our team will be happy to help.  

Before contacting us, please have a look through our comprehensive Knowledge Base. You may find that your question has already answered.

Hours of Support

Our support staff work 9am - 9pm, Monday - Friday.

We aim to respond to all tickets within 1-2 working days.

Ticket Guidelines

Please follow these rules when writing to us. It will help us respond to your query and provide a solution faster:

  • Before creating a ticket, please search our Knowledge Base first. 
  • Please only create 1 ticket.  If you create more, your old ticket will be deleted and your new one will be pushed to the back of the Queue 
  • We aim to respond to all tickets within 1-2 working days
  • Abusive language will not be tolerated.  CJS CD Keys work hard to give everyone a fair and polite service.  If you use abusive or threatening language, we will not help you.
  • If you are requesting a refund, please politely request it by contacting us, and we will offer you a prompt refund.  Please do not make a Paypal dispute, as our support staff do not have access to Paypal Disputes.  As a result, Making a Paypal Dispute will delay the refund process up to 72 hours. If you make a support ticket however, refunds can be completed within an hour. 

How to Open a Support Ticket

You can contact our friendly team of staff by creating a support ticket at our Support Center, or clicking the 'Support' button to the left of this page.  

Please click here to visit our support site and contact a member of our support team:

CJS CD Keys Support Center - recommended for quickest response - within 24 hours

You can also email us with details of your order ID to our Email: [email protected] - response may take up to 3 working days.

Making a ticket will enable us to respond to you faster.

Thank you, we look forward to hearing from you!